Case study · Amazon DSP · Walker Program, NYC

NYC Delivery LLC

A real operator's journey from spreadsheet chaos to streamlined logistics.

From an hour in Sheets to a 15 minute load-out

What the mornings looked like before, what changed the operator's mind, and what came out the other side.

Before Alakili

Day-of assignments ran through Google Sheets, taking an hour and requiring high Sheets proficiency. Records for anchor arrivals, field events, and attendance were scattered across Docs, Notes, and Discord/Slack. Compliance checks were manual and pulled from multiple sources.
Why Alakili

Once you see it running live in the field, there's no going back. It just works.

Daily assignments become seamless, freeing brainpower for field coordination and team support. Dispatchers and supervisors pick it up in under 10 minutes without extensive training. Furthermore, the consolidated Report Builder turns weekly activity logs into a clean, 1-click summary, letting operators finalize payroll and performance reviews in minutes instead of hours.
The Impact
- Prep time reduced from 1 hour to under 15 minutes
- "Easy as 1-2-3" GUI truck assignments
- Consolidated recordkeeping across all anchor points
- One-glance daily dashboard
- Proactive compliance flags and scorecard protection
- 1-click Report Builder cuts payroll reviews by 10x

It used to take me an hour just to get the morning sheet ready. Now I'm done in 15 minutes and can actually focus on the walkers.

Luiza Gonzalez Dispatcher, NYC Delivery LLC
As a new DSP owner, if you provided me with this, I would be so happy. Training new dispatchers used to be a nightmare of explaining spreadsheets. Now I show them the Alakili dashboard and they get it in 10 minutes.

Acey Sonia Operations Lead, NYC Delivery LLC