Terms of Service

[01]

Eligibility and accounts

Alakili is for business use by adults. You must be authorized to act for your organization. Provide accurate information, protect credentials, use an individual account for each user, and promptly report suspected unauthorized access to security@alakili.com.

You are responsible for your users and activity under your accounts.

[02]

Right to use the service

During an active subscription, we grant the customer a limited, non-exclusive, non-transferable right to use Alakili internally for its business operations, subject to these Terms, the applicable Order Form, and documentation.

[03]

Customer data

As between the customer and Alakili, the customer owns the data it submits. The customer authorizes us to host, process, transmit, and display that data as needed to provide, secure, and support the service.

The customer represents that it has the authority, notices, and consents required to provide the data and instruct us to process it. The customer remains responsible for its employment, scheduling, wage-and-hour, privacy, communications, and recordkeeping obligations.

Our handling of data is described in the Privacy Policy, Product Privacy Notice, and any applicable Data Processing Addendum.

[04]

Acceptable use

You must not:

• use Alakili unlawfully or to infringe another person's rights;
• access or attempt to access another customer's data or an unauthorized system;
• introduce malicious code, disrupt the service, bypass security or usage limits, or conduct security testing without written permission;
• scrape, reverse engineer, copy, resell, sublicense, or use the service to build a competing product, except where applicable law does not permit a restriction;
• share user accounts or misrepresent identity or authority;
• upload data you are not authorized to process;
• upload Social Security numbers, government IDs, payment-card or bank details, biometric identifiers, medical records or diagnoses, criminal-history or background-check reports, precise live location, or data about children;
• use Alakili as the sole basis for discipline, termination, or another adverse employment decision; or
• use operational SMS features for marketing, recruiting, referral, or promotional messages.

We may investigate violations and suspend or restrict access when reasonably necessary to protect the service, customers, individuals, or third parties. Where practical, we will provide notice and an opportunity to cure.

[05]

Workforce analytics

Alakili provides operational information and planning assistance. It does not replace customer judgment. Customers are responsible for reviewing outputs, determining whether they are appropriate for a particular use, and making all workforce decisions.

Alakili provides software and operational planning tools only. Team HQ LLC is not an employer or joint employer, staffing or employment agency, professional employer organization, employer of record, payroll processor, consumer reporting agency, insurance or benefits administrator, or legal, tax, or employment adviser. Customers remain solely responsible for their workers, workforce decisions, payroll, benefits, filings, notices, and compliance obligations.

[06]

Browser extension and third-party systems

If you use the Alakili browser extension, you represent that you are authorized to access and transfer the relevant information and that your use complies with agreements governing the third-party systems involved. The extension is governed by the Extension Privacy Disclosure.

Alakili is independent and is not affiliated with, endorsed by, sponsored by, or approved by Amazon.com, Inc. or its affiliates. Amazon and related names and marks belong to their respective owners and are used only to describe compatible systems or the customers we serve.

[07]

SMS

Use of SMS features is subject to the SMS Terms. Customers are responsible for lawful recipient consent, accurate registration information, and message content. We may suspend messaging that violates law, carrier rules, or the SMS Terms.

[08]

Fees and subscription

Fees, billing frequency, subscription term, renewal, cancellation, and taxes are stated in the Order Form or checkout. Unless otherwise stated, fees are in US dollars, due in advance, and non-refundable except where required by law. We may suspend service for overdue amounts after notice.

Trials and pilots are provided as available, may be changed or ended at any time, and do not become paid subscriptions unless the customer affirmatively agrees.

[09]

Intellectual property

We and our licensors own Alakili, including its software, extension, documentation, designs, trademarks, and improvements. No rights are granted except the limited right to use the service. We may use feedback without restriction or obligation.

"Alakili" is a trademark of Team HQ LLC. Do not use our branding in a way that suggests endorsement or affiliation without permission.

[10]

Confidentiality

Each party may receive non-public information that is identified as confidential or should reasonably be understood as confidential. The receiving party will use it only to perform or receive the service, protect it using reasonable care, and disclose it only to personnel and providers who need it and are bound to protect it. This does not cover information lawfully known without restriction, independently developed, received lawfully from another source, or publicly available without breach.

If disclosure is legally required, the receiving party will provide advance notice where permitted.

[11]

Disclaimers

We will use commercially reasonable efforts to provide the service substantially as described. Except for any express commitment in a signed agreement, and to the fullest extent permitted by law, Alakili is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that outputs will be accurate or achieve a particular result.

[12]

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, business, or data.

Each party's total aggregate liability arising from these Terms will not exceed the fees paid or payable for Alakili during the 12 months preceding the event giving rise to the claim, or US$100 if no fees were paid. These limits do not apply to payment obligations, fraud, willful misconduct, or liability that cannot lawfully be limited.

[13]

Indemnity

The customer will defend and indemnify Team HQ LLC against third-party claims arising from the customer's unlawful use of Alakili, data the customer was not authorized to provide, SMS content or lack of required consent, or unauthorized use of third-party systems through the extension.

[14]

Termination

On termination, the right to use Alakili ends. Data export and deletion are governed by the signed agreement or, if none, the Product Privacy Notice. Provisions that by their nature should survive termination remain effective.

[15]

Governing law

These Terms are governed by New York law, without regard to conflict-of-law rules. The state and federal courts located in New York County, New York have exclusive jurisdiction, and each party consents to that jurisdiction and venue.

[16]

General

We may update these Terms and will provide additional notice of material changes where appropriate. Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. You may not assign these Terms without our written consent; we may assign them with our business or relevant assets. If a provision is unenforceable, the remainder continues. These Terms and referenced documents are the entire agreement for their subject where no signed agreement applies.

Questions or legal notices: legal@alakili.com, Team HQ LLC, 418 Broadway, Suite R, Albany, NY 12207.