Legal
Subprocessors
Contents
Last updated August 30, 2026
Team HQ LLC uses the following subprocessors to provide Alakili. This list covers providers that may process customer account, support, or workforce data for the service. Website-only analytics providers are described in our Privacy Policy and Cookie Notice, rather than this list.
| Subprocessor | Service | Data involved | Primary processing location |
|---|---|---|---|
| Amazon Web Services, Inc. | Hosting, storage, compute, and backups | Platform and customer data | United States |
| [Twilio Inc. or ClickSend legal entity — select the provider actually used] | SMS delivery and registration | Phone number, message, consent/opt-out and delivery data | United States; other locations stated in provider terms |
| Bazin & Holz Consulting Limited | Software development, operations, security, and support | Access to customer data where necessary to perform the service | Kenya |
| Zoho Corporation Pvt. Ltd. | Customer support and service operations | Customer contacts, support requests, and related service information | United States and other contracted locations |
| Microsoft Corporation | Business email and collaboration used for customer service | Customer communications and attachments | United States and other contracted locations |
| PostHog, Inc. | Consented product analytics and privacy-masked Session Replay | Opaque account and tenant IDs, feature-usage events, device/browser information, and masked replay data; no intentional driver record content | United States |
Each subprocessor is required by contract to protect data and process it only for the contracted service. Access is limited to what is reasonably necessary.
We may update this list. Where the customer agreement or Data Processing Addendum requires advance notice of a new subprocessor, we will provide that notice through the agreed channel. Customers may raise reasonable data-protection objections as provided in their agreement.
Questions or requests to receive update notices: privacy@alakili.com.
Question about any of this?
Procurement questions get a straight answer on the call, and anything we cannot answer there we come back on in writing.